Intercom

Intercom is one of the worlds leading customer service platforms, helping to make interactions between businesses and customers better, easier and more powerful. The platform has a number of products within it that allow you to do everything from having live chat with your customers, deal with customer support quickly and effectively, use AI powered tools to maximize your teams efficiency and much more.

Some of the main features include:

A 24/7 automated support bot

This tools helps you to automatically answer customer questions, useful if you find that customers often have questions that can be answered easily, you can easily train the automation of it as well the chatbot itself using machine learning to help resolve customer issues as fast as possible.

Simply put, as a customer types a question, the chatbot will bring up answers or links to articles that can answer there question, if the customer is still not finding the answer then they can submit a question that will be put to the human support team when they are available.

This not only helps to save your customer support team time but also is very effective at helping give support to your customers when your team are either offline or busy.

Next generation Inbox

Every time a user or customer submits a support ticket or starts a conversation it's a potential opportuntiy for your business to impress them and make them a loyal fan of you, the inbox that Intercom gives you allows your team a better and more efficient interface to interact with them, helping to streamline the process.

All of the channels are in one place, meaning they can resolve issues quickly whether the person has submitted a ticket, used live chat or emailed.

Integrate multiple platforms with Intercom

You can integrate various different tools such as Salesforce, Stripe, Slack and so forth with Intercom which easily allows your customer support team to be able to access customer information whether this is previous chats, order information and so on without leaving the Intercom interface, saving time and making their life much easier.

Intercom for Startups Pricing

Once you apply and are successful you'll be able to enjoy your first year for free, followed by 50% off the price of your second year and then an on-going continuous 20% off for life. As the price starts from $74 per month this means your first year you'll be saving $888 and the following year you'll be saving $444. A big saving and one that is extremely useful for startups as we all know keeping costs down is one way to help improve the chance of business success.

The Intercom startup pricing is one of the best offers for startups around, one that is very generous and so we would highly recommend considering it if you're looking for a solution for live chat, customer support or anything along these lines.

Who is Intercom for?

Intercom is designed for any business who wants to offer a successful customer service experience, they have businesses of all sizes using their tool from bootstrapped startups to some of the biggest companies in the world. The platform is used by over 25,000 companies including the likes of Amazon, Meta, MIcrosoft, Udemy, Monzo, Spendesk and many more.

Intercom Discounts

For those who are looking for Intercom discounts or promo codes you'll find that the startup offer is by far the best deal you will get, so if you are eligible for this then we highly recommend applying as you'll pay nothing for the first year, 50% off the next year and then for however long you're a customer you'll get 20% off. This offer can save you tens of thousands over the years making it by far the best Intercom discount you'll find online.

Intercom for Startups Explained

Check out the below video to get a brief overview of what Intercom is and how it could be suited for your startup.

Intercom automation

Once you've set up your Intercom account, you should look into the automation features, it's well worth devoting a good chunk of time to this as ultimately this will save you and your team hundreds of hours in the future as well as delivering better customer service to your customers.

Below you'll see an example of interface you as an Intercom customer would see when setting up the automation. The automation can go far deeper than simply answering questions as you'll see from this example, you'll be able to pull data from tools you've integrated to show everything from customer balances, expected delivery dates, refund status and much more.